Today's technology workplace demands that IT personnel be able to
write clearly and effectively. Particularly when working in a complex
heterogeneous environment, communicating technical information to
co-workers, who may be at different knowledge levels, or have great
knowledge in different areas, is essential.
I have this skill.
In this technical writing sample, I was called upon to document
the operation of Linux-based mail relay server, for co-workers
whose primary skill sets lay in NetWare and Windows. As I
wrote the document, I linked functions in the Linux environment to
similar aspects of the NetWare and Windows environments, to help my
audience put the information in context.
Mail Relay Server Operations Guide
An operations guide for a Linux-based mail relay server. This is
a version of the original document, redacted to maintain the security
of the original environment.